1 reviews | Active since Sept 2016
DISGUSTED
<p>I took an airtime contract with foschin (one2one). The contract expired on the 14/09/2016. I was advised that my sim card will be disconneted on the 14/09 and it will take 24 hours to switch back my sim card to prepaid. My sim card is still disconneted. It's almost a week now that i have been without a phone. I'm very angry and furious with them because when they wanted me to take this contract it only took them few minutes to change my sim card to contract. </p>
Good day Ms Deyi
We would like to thank you for your e-mail and apologise for the difficulty experienced.
A copy of your e-mail has been sent to the O2O Department and a consultant will be contacting you soon.
Thank you for contacting us in this regard and we assure you of our best service at all times.
Kind Regards
Customer Support Team
Best regards,
Good day Ms Deyi
We would like to thank you for your e-mail and apologise for the difficulty experienced.
A copy of your e-mail has been sent to the O2O Department and a consultant will be contacting you soon.
Thank you for contacting us in this regard and we assure you of our best service at all times.
Kind Regards
Customer Support Team
Best regards,
I'm tired of talking to differents consultants. I want my number back.
I'm tired of talking to differents consultants. I want my number back.
Good day Ms Deyi
Thank you for your comment.
We have escalated your request to the O2O Department and the consultant will be calling you shortly.
Kind Regards
Customer Support Team
Best regards,
Good day Ms Deyi
Thank you for your comment.
We have escalated your request to the O2O Department and the consultant will be calling you shortly.
Kind Regards
Customer Support Team
Best regards,
It seems as if your 020 department is unable to resolve my complaints. I'm still waiting for my number to be activated.
It seems as if your 020 department is unable to resolve my complaints. I'm still waiting for my number to be activated.
Good day Milson,
Your e-mail has been escalated to the Department Manager for resolution.
Please accept our sincere apologies.
Kind regards
Customer Support Team
Best regards,
Good day Milson,
Your e-mail has been escalated to the Department Manager for resolution.
Please accept our sincere apologies.
Kind regards
Customer Support Team
Best regards,
I'm very fed up with your service and i'm so sick and tired with your nonsense . Everytime i get a phone call from your consultants they will promise me that the matter will be sorted within 24 hours and it's almost 3 weeks now. i have been very lenient with you but you leave me no choice but to escalate the matter further.
I'm very fed up with your service and i'm so sick and tired with your nonsense . Everytime i get a phone call from your consultants they will promise me that the matter will be sorted within 24 hours and it's almost 3 weeks now. i have been very lenient with you but you leave me no choice but to escalate the matter further.