FR
Faye R
1 reviews | Active since Feb 2011
16 Apr 2021, 14:55
Disgusted
Good day
Once again i am here because TFG staff is ***********, no one answers their phones or responds to emails, you requested i send proof that the faulty laptop was repaired before which i did, i sent through the ref number as well as the way bill, you advised me to take the laptop once again to be repaired, i used my petrol to do all this but up to now no one has bothered to give feedback, my duaghter is missing out on her online classes, i have tried to call n send emails with no help. This laptop was not given for free i paid for it. PLEASE TAKE RESPONSIBILITY FOR YOUR OWN PRODUCTS.
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TFG's replyOfficial
16 Apr 2021, 15:38Dear Khensani We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply16 Apr 2021, 15:38
Official
Dear Khensani We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team