Disgust in Markhams Cabal Walk

At 4.30 today I went into the cwalk markhams branch to request a card swop as at 4pm I purchased an item at Jet only to fine my card damaged.

The cashier asked me to stand one side in a que as one lady was only dealing with card swops. What I can't understand is this cashier could hv assisted me because after standing over 10minutes waiting I was asked to go to a cashier again. Totally disgusted in how I was pushed from pillar to post. The young lady that helped me was unfriendly and seemed like she didn't want to assist me as the was no customer etiquette.

She filled out a form asked me to sign and after me asking her twice to confirm if my card would work immediately she said yes.

When walking away from the store I saw a call from forchine ***** department but when answering they endedthe call. I thought they would be calling to confirm it was me that did card swop.

I went than to total sports as I needed a birthday gift for my kid and was told my card showed locked due to ********** activity. How can *********** people be employed where they can help you but brush you aside as well as giving the worst customer service ever. Siyabonga the assistant manager advised me he would be taking this further and advised me he could not reactivate my account due to ***** department being closed. I'm disgusted and dissapointed in the service I got, I couldn't even purchase what my son wanted for his birthday and now I must wait for my account to be reactivated. I would like to know what will be done to compensate for this dilemma your staff has placed me in.

Ebrahim Cozyn