MM
Maureen M

1 reviews | Active since Apr 2020

21 Sept 2020, 22:47

**************

TFG DOES NOT TREAT CUSTOMERS FAIRLY!!!

I MADE AN ORDER ONLINE N IT WAS RETURNED 2DAYS LATER I SENT NUMEROUS EMAILS WIT NO RESPONSE!! I GUESS MY EMAILS R NOT REGARDED IMPORTANT AS MUCH AS ME BEING A CUSTOMER AT TFG IS REGARDED AS ZERO

Please clarify if some of your items are exclusively for certain customers and its unfortunate that I was not 1 of the customer who was supposed to buy that boot.

The boot is currently R350 and you are giving me a voucher of R100 meaning I must pay R250 more. I don't think it's fair because that's not even the price it was on that offer.

On that offer. I paid R168 for the boot. I dnt know if this really is treating customers fairly

AFTER GIVING ME A VOUCHER OF R100! I TRIED 2 USE IT ON SUNDAY BOOM I CHECK MY ORDER NOW AND IT WAS RETURNED BUT STIL THERE IS STOCK ONLINE!

NOW GUESS WHAT? THE "****" VOUCHER I WAS GIVEN HAS EXPIRED AND CAN'T USE IT ANY MORE!!

I AM DONE WITH ANYTHING THAT HAS 2 DO WITH TFG!! YOU TREAT CUSTOMERS UNFAIRLY

0
Replies (1)
TFG
TFG's reply22 Sept 2020, 11:01
Official
Dear Maureen  Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team