Disappointment and frustrated Customer

Dear @Home Team,

I am writing to express my deep disappointment and frustration regarding my recent purchase of a coffee table from your store at The Glen Shopping Centre.

In an effort to save the R750 delivery fee, I chose to collect the table myself from your Midrand Distribution Centre. On 11 November 2025, I took the morning off work, battled through heavy traffic and torrential rain, and finally arrived at the DC. The staff there checked the box and confirmed that everything appeared in order.

After enduring the same difficult trip back, I went to work and looked forward to assembling my new table later that evening. However, upon opening the box, I discovered that the legs and crossbars were missing. I cannot express how frustrating and disappointing this experience has been.

It is unacceptable that such a costly and time-consuming error could occur — especially after all the effort I put into collecting the item myself. To make matters worse, when I went back to @Home The Glen, I was told that I would have to return the table to the DC. On whose time and expense? Certainly not mine.

I expect @Home to take full responsibility for this mistake and to rectify it promptly, either by delivering the missing parts to me at no cost or by replacing the product entirely — without requiring me to make another trip.

I have always trusted @Home for quality and professionalism, but this experience has left me extremely disappointed. I urge you to take immediate action to resolve this matter.

Kind regards, Siyabulela Mtuli