JC
Jolene C
1 reviews | Active since Nov 2017
25 Aug 2021, 11:55
Disappointing services
I am beyond disgusted with the service of the TFG group. I have been trying to open an account since the 22nd of July 2021. After sending documents multiple times, the time-lapse causes new documents to be sent continuously. Send them an email, no response except to send the same documents continuously. Send that through to *** and ***. To receive an automated email... Just for jack **** to be done. Ryan Hofmeister is completely useless, with no feedback nor direction. Extremely disturbing for such a massive brand.
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Replies (2)
TFG's replyOfficial
25 Aug 2021, 16:18Dear Jolene Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply25 Aug 2021, 16:18
Official
Dear Jolene Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
JC
Jolene C's updateReviewer Update
02 Sept 2021, 07:53Good day
I have resent documents AGAIN. Absolutely nothing has been resolved. Most pathetic services.
Stop sending me sms's stating it has been resolved.
I have resent documents AGAIN. Absolutely nothing has been resolved. Most pathetic services.
Stop sending me sms's stating it has been resolved.
JC
Jolene C's update02 Sept 2021, 07:53
Reviewer Update
Good day
I have resent documents AGAIN. Absolutely nothing has been resolved. Most pathetic services.
Stop sending me sms's stating it has been resolved.
I have resent documents AGAIN. Absolutely nothing has been resolved. Most pathetic services.
Stop sending me sms's stating it has been resolved.