Disappointing service rendered

The service providers you guys choose to use- represent your company as a whole. Time is money guys…. Sooo lets respect each others time and hard earned money Online shopping should never be a headache…but your service provider ( RAM) is clearly clueless about what customer service is.. I can never pay for items and be given a run around ..like im asking for a favour. If you set an expected time for delivery…honour it…if you cant honour the delivery - at least pick up the phone and call the customer to inform them…instead I received an Sms stating that they tried to deliver and nobody was available? Absolutely ridiculous ….not even a single call…and I work from home…sooo im not sure when and how they tried to deliver? Ive ended up wasting my money on airtime trying to track my order?? Agents giving me all sorts of stories ..wow I just want the items I paid for…