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JM
Justine M

1 reviews | Active since Sept 2013

04 Jun 2021, 13:36

Disappointing service

So disappointed. Bought an adidas tracksuit in a size which is hard to get as a gift, only to have the courier company Ram Couriers not deliver , claim they failed to deliver and have the item returned- despite specific delivery instructions being given by myself. The online store could not help as they state they are unable to establish to which warehouse the item was delivered to., but surely this can be picked up on the waybill details or simply just call the driver to find out where he had returned it to. TFG service really sucks.

0
Replies (2)
TFG
TFG's reply04 Jun 2021, 17:07
Official
Dear Justine   Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.  We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.   This matter will be addressed with the highest priority, your reference number will be sent to you shortly.  Warm regards TFG Customer Support Team
JM
Justine M's update17 Jun 2021, 16:07
Reviewer Update
I did appreciate the feedback, however the online store needs to revisit customer satisfaction. The ball has been dropped with this online service.