Disappointing Service at Multiple Markham Stores

As a designer, stylist, and personal shopper, I frequently visit malls in Cape Town and Johannesburg to source quality menswear for my clients. Markham, a brand under The Foschini Group (TFG), has been a preferred choice for its stylish offerings. However, after repeated negative experiences across several Markham stores—including Canal Walk, Blue Route, Waterfront, Tygervalley, and N1 City—I can no longer recommend or shop at Markham.

My recent visit to the Waterfront store on 21st February 2025 was particularly disheartening. Despite an abundance of staff, I received no assistance for 30 minutes. When I finally sought help, I was informed that the item was out of stock, only to find it myself shortly after. The staff’s subsequent assistance was unprofessional, as they continued personal conversations instead of focusing on customers.

This pattern of judgmental, rude, and dismissive service is unacceptable. As someone who has directed significant business to Markham, I expect better. Until TFG addresses these customer service issues through improved staff training and oversight, I will advise my clients to seek alternatives.

TFG, if you value your customers and brand reputation, it’s imperative to implement meaningful changes.