DT
Danielle T
1 reviews | Active since Apr 2018
07 Dec 2022, 22:33
disappointing
I am so disappointed. I placed my order with Fochini on the 26 Nov. Up until today I have not received my order. Now I have received an email that stated Ram treid to deliver but I was not at home and they dont have my contact details. This is not true. I was at home the entire day waiting on my delivery. How can Ram say they dont have my contact number when I received an SMS this morning to say my parcel will be delivered before 5.00. Are they trying to blame me for failing to deliver? Is it not enough that my delivery is extremely late now they want to blame me by saying I was not at home. Where is the logic in this. Please make me understand. Their excuse is unexceptable.
Helpful (0)
Replies (4)0
Replies (4)
TFG's replyOfficial
08 Dec 2022, 07:11 Good day Danielle
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
TFG's reply08 Dec 2022, 07:11
Official
Good day Danielle
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
DT
Danielle T's updateReviewer Update
08 Dec 2022, 08:12RAM: We regret we were unable to deliver your parcel, ***. Your delivery will be rescheduled. Track your delivery: https://track.ram.co.za/t/AAAA***
What is going on??
What is going on??
DT
Danielle T's update08 Dec 2022, 08:12
Reviewer Update
RAM: We regret we were unable to deliver your parcel, ***. Your delivery will be rescheduled. Track your delivery: https://track.ram.co.za/t/AAAA***
What is going on??
What is going on??
DT
Danielle T's updateReviewer Update
08 Dec 2022, 08:14Why cant they deliver. I am at home. Why are they not contacting me??
DT
Danielle T's update08 Dec 2022, 08:14
Reviewer Update
Why cant they deliver. I am at home. Why are they not contacting me??
DT
Danielle T's updateReviewer Update
08 Dec 2022, 13:09The service just gone from bad to worse. My parcel was delivered with one item out of 8 items ordered on the 26 Nov. I received an email that states that all items was delivered. What am I suppose to do now? You expect me to pay for all this when I get only received one item! I spoke to an agent that escalated my query but I want this resolved ASAP. Please understand what position you placing me in. Order number P***. Ticket number 433428. I want someone to contact me please.
DT
Danielle T's update08 Dec 2022, 13:09
Reviewer Update
The service just gone from bad to worse. My parcel was delivered with one item out of 8 items ordered on the 26 Nov. I received an email that states that all items was delivered. What am I suppose to do now? You expect me to pay for all this when I get only received one item! I spoke to an agent that escalated my query but I want this resolved ASAP. Please understand what position you placing me in. Order number P***. Ticket number 433428. I want someone to contact me please.