1 reviews | Active since Dec 2018
Disappointed twice and annoyed!
Good Day
I bought items online on the 29th of December 2020
I received a message confirming that my order was ready for collection a couple of days later .
I proceeded to my selected pick up TFG Store which is HI Richards bay - I received partial order and was advised to wait for the rest of the order - which I was absolutely fine with that.
On Tuesday I received another sms and email indicating that my parcel was ready for collection and I should proceed to my selected TFG store with proof of identification , yesterday around 3pm I went to HI Richards bay and was assisted by very welcoming and professional consultant unfortunately I did not get her name.
I produced my ID and the sms she checked on the system, went to the store room/ back office to check for the order and they could not get my order.
I spent close to an hour trying to locate where the order might have been delivered too , after all I had proof that the order has been delivered and ready for collection
It was confirmed by what I would assume customer service consultant the the order was only sent to their courier company PARGO yesterday and mind you I received a message saying that the order was ready for collection Tuesday already at 14h29 pm to be exact and I went to my selected TFG store Wednesday afternoon.
What annoys me the most is that this is not the first time such has transpired - first time around I sent an email to tfg/Foschini online support , i then received a response which stated they were sorry for the inconvenience and that the parcel has been delivered to my selected TFG store - the same TFG store that I had gone too and the parcel was not there .I then received a call later that day or couple days later If I'm not mistaken from the supervisor/manager confirming that they have since located my parcel and should come and pick it up.
It is clear that between TFG and PARGO someone has a serious lack of customer service - at what point does one decide it is correct to send an email /message to a client confirming that their order is ready for collection yet the order has not been delivered and not once but in 2 different occasions.
As it is I just received another message reminding me that the order is ready for collection? Am I perhaps being reminded of the same order which was ready for collection on Tuesday , the same order which I took out time for from my busy schedule to collect yesterday and spent close to an hour if not more to try and locate it
We went as far as contacting PARGO to find out the whereabout of the order , but they dropped the call on us on both times when we called. I eventually requested for the lady who was assisting me to provide me with their contact details or email address so that I can track the order - however I've had a change of mind it is actually not my duty to contact Pargo for the whereabouts of my parcel
I am your client - a very loyal one too , you can check up my profile if you wish and see if I have ever missed a single payment in the past +-5 years that I have had an account with TFG stores.
It is therefore your responsibility to ensure that your entrusted courier company delivers to expectations and customer satisfaction.
AND TO STOP SENDING CLIENTS MESSAGES INDICATING THAT THE ORDER IS READY FOR COLLECTION ONLY TO GET TO THE SELECTED STORE AND THE ORDER HAS NOT BEEN DELIVERED TO THEM!
Are you guys for real? I mean honestly are you guys for real?
What is wrong with you people ?????? Do you people even take the time to check the orders before they are packed and delivered to your customers
I am left in absolute disbelief - I have no words or whatsoever to express my disappointment in TFG!!!!!!You provide by the furthest , the worst service there is .One star does not even begin to match the service you provide - you deserve a zero .Nil...Nothing!!!
Please look at my order , what did I order ..what did you guys deliver
How dare you pack a dirty size 3 pair of shoes for me , is that what I deserve ,
1. Shoes that are 2 x smaller the size I ordered
2. Shoes that have clearly been worn God knows how many times - okay I'll let the fact that the shoes were dirty go , I'll let that slide they were on sale after all, not that it makes it any right to receive dirty shoes .
Please explain to me how am I supposed to wear a size 3 dirty shoe when I am a size 5 - Am i perhaps expected to 1st wash the shoes and secondly shrink my feet for them to fit in those tiny size 3 shoes you guys sent
I ordered a size 5 , a SIZE 5 ,
ORDER NUMBER - P***
I've even attached a screen shot for you below from my account
I mean what explanation do you have for this , what happens now , I get a reference number , receive an apology email from one of your consultant indicating that the matter is being treated with the highest priority ... then I'm probably going to be asked to take time out from my very busy schedule to return the shoes , I then wait for another pair of dirty shoes and hopefully this time around the size will be correct, I wait for a message to say that the parcel is ready for collection , I proceed to my selected TFG store with my fingers crossed hoping that the parcel has indeed been delivered unlike the last two occasions when I received a confirmation to collect my parcel only to get to the store and find out that the parcel has not been delivered.
Wow...You guys are just pathetic! Unbelievable!
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Are you guys for real? I mean honestly are you guys for real?
What is wrong with you people ?????? Do you people even take the time to check the orders before they are packed and delivered to your customers
I am left in absolute disbelief - I have no words or whatsoever to express my disappointment in TFG!!!!!!You provide by the furthest , the worst service there is .One star does not even begin to match the service you provide - you deserve a zero .Nil...Nothing!!!
Please look at my order , what did I order ..what did you guys deliver
How dare you pack a dirty size 3 pair of shoes for me , is that what I deserve ,
1. Shoes that are 2 x smaller the size I ordered
2. Shoes that have clearly been worn God knows how many times - okay I'll let the fact that the shoes were dirty go , I'll let that slide they were on sale after all, not that it makes it any right to receive dirty shoes .
Please explain to me how am I supposed to wear a size 3 dirty shoe when I am a size 5 - Am i perhaps expected to 1st wash the shoes and secondly shrink my feet for them to fit in those tiny size 3 shoes you guys sent
I ordered a size 5 , a SIZE 5 ,
ORDER NUMBER - P***
I've even attached a screen shot for you below from my account
I mean what explanation do you have for this , what happens now , I get a reference number , receive an apology email from one of your consultant indicating that the matter is being treated with the highest priority ... then I'm probably going to be asked to take time out from my very busy schedule to return the shoes , I then wait for another pair of dirty shoes and hopefully this time around the size will be correct, I wait for a message to say that the parcel is ready for collection , I proceed to my selected TFG store with my fingers crossed hoping that the parcel has indeed been delivered unlike the last two occasions when I received a confirmation to collect my parcel only to get to the store and find out that the parcel has not been delivered.
Wow...You guys are just pathetic! Unbelievable!
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