Disappointed MTN Customer

<p>I ensured my cellphone with MTN insurance after upgrating. I lost my phone in November 2016 and the claim is still not resolved to this day. I was surprised to get calls from a call centre informing me that my claim was in process because in the past i went to the branch for everything. I then went to the store to enquire and ask about the calls ive been receiving only to be informed that they have a new insurance company and that they do things differently now. Fastforward to February 2017 i still dont have a phone and i always have to go to the store to find out what is happening but they seem to not know as well coz they call the insurance company every time im there. The insurance company is questioning that i wasnt using my phone for a month or so before it got lost. Now my issues are that * im a forgetful person and lose stuff easily hence i insure my valuables; why should i be questioned whether i was using that valuable or not? and *why should it take them 3 or more months to finalise a cellphone claim? In the mean time the debit orders are going through each month without any problems. I am very agrieved as a loyal MTN customer for the past 9 - 10 years, I shoundt have to go from pillar to post to get assistance</p>