1 reviews | Active since Dec 2018
Disappointed Loyal Customer
I placed a few orders online last week P***, P*** and P***.
The first order P*** was received yesterday. I ordered a track pants and a t-shirt. The track pants was what I ordered but the t-shirt was not. Now theres no stock of it left and all i get is a, “Sorry for the inconvenience caused”. I placed this order on the 16/11/22. The item weren’t on sale or anything of that sort. So how is it possible for me not to have received what I ordered?
My second order P*** was placed. Payment was made then i get an email a few days later telling me that you guys cant find stock of the item anywhere but you still have the item available online??? This shoe was for my wife, she liked it and i was gonna get it for her as a Christmas gift. But i guess not.
My third order P*** im still waiting for even though its been in transit since Saturday. Hopefully all goes well with that.
Im always ordering stuff online from you guys. I never really had any issues before. The shoe that I ordered being sold out i could understand. But when I received the wrong item from my first order i was really disappointed with your service as i had planned to wear that for an event this weekend. Now i need to go out to the malls to find something.
Please get your service back to the levels that I'm used to.
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team