Disappointed loyal client.

Disgusted by the service I'm receiving. On the 6th August I went to Albert on to submit my retrenchment claim, the lady assisting said the email on the form gives her an error but she will send it to "paralegal" the will then forward to the relevant dep. I then resent the docs myself on the 8th to ********** as per the form. Today I call the call centre to follow up, the lady I spoke to tell me the information on the form is old nd the email address doesn't work then I should send it to claims whatever email but the call dropped, I called back & spoke to another lady, I ask for an email address for claims she then gives me the very same email address I was advised IT'S NO LONGER WORKING & SHE INSISTS THAT'S THE CORRECT EMAIL ADDRESS. Now I'm confused as to which is which exactly coz no one seems to know what's happening or what's the process, I've been a loyal client since 2013 but this is the 1st time I'm receiving such bad service & I'm really disappointed. Can this be sorted out as soon as possible.