Disappointed in the staff at TFG

I placed an order on the 1st November 2020 and on their site it says delivery should be within 3-5 working days, on the 5th working day i gave them a call and was told for the latest the next Monday the 9th and today is the 10th still nothing, i called in and spoke to Juanita she said she will call whoever needs to be called because the one product is with the couriers and the other is still laying around somewhere?...so Juanita promised to email me feedback on what is going on and nothing, later the afternoon i called again and spoke to Craig, he promised the exact same thing as Juanita and still no email on feedback? I called the evening again and spoke to Chloe, Chloe said she's busy escalating the problem and even gave me a reference number which i never even received from the other agents i have spoken to? Their service is pathetic! Never ordering online again