SM
Siphokazi M
1 reviews | Active since Jun 2020
20 Jul 2020, 09:36
Disappointed in TFG online shopping
I made an online purchase on the 1st of July 2020 and it was 5 items.Received only 3 times on the 8th of July 2020.I have been calling tfg call center and I don't get an exact answer of what happened to the 2 items and the status of the items has been with the courier since the 7th of July 2020.I cannot pay for pay for something I didn't not receive. TFG must cancel the order and credit my account.
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TFG's replyOfficial
17 Sept 2020, 11:35Dear Siphokazi Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply17 Sept 2020, 11:35
Official
Dear Siphokazi Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team