1 reviews | Active since Dec 2020
Disappointed in TFG!!
Hello i placed an order on the 26th November 2022. Right on the website it states that it will be delivered within 3 to 5 working days. Today its the 2nd December 2022 and I haven't received thr order. When I call them they told me that the courier has them at klerksdorp with rtt. When I call RTT they state that they have received it today and will be delivered by monday hence it came late to them.
I ordered with TFG. I cannot be the one following up on couriers yet again and yet again the promise of 3 to 5 days its a lie.
Now its gonna be a process again. I am going to Pretoria hence i thought being in mafikeng this week I was going to receive my parcel.
I'm so dissapointed in TFG hence I'm a loyal customer always pay ahead before due date and more in inetallment too
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Hi Thabang,
Kindly note the parcel will be delivered to the store you initially selected in the interim of the new week. We're so sorry that we cannot have the parcel redirected to a different store.
Once you receive the notification to collect the parcel you may contact our online support team and request to have the item returned for a refund instead.
Really?
Hi Thabang,
Kindly note the parcel will be delivered to the store you initially selected in the interim of the new week. We're so sorry that we cannot have the parcel redirected to a different store.
Once you receive the notification to collect the parcel you may contact our online support team and request to have the item returned for a refund instead.
Really?