SG
Samira G

1 reviews | Active since May 2015

19 Jun 2020, 08:03

Disappointed

I purchased 2 items on Thursday 11.06.2020 a fathers day gift and a Birthday gift both for this Sunday 21.06. I was expecting my order to have moved by Friday afternoon, however when I didn't receive any notifications over the weekend, I knew something was wrong. On Monday afternoon an email came through stating my order was cancelled as they could not source my items even after trying the stores. I was very upset because that left me in a huge predicament because I now have to go into the mall to purchase the gifts.

I emailed TFGonline on Wednesday to tell them that I see on their website there is stock in 2 separate stores. I have not received any reply. Which makes me even more angry, because this is not the kind of service I expect from TFG!

Very disappointed!

0
Replies (1)
TFG
TFG's reply31 Aug 2020, 17:47
Official
Dear Samira Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. 

This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team