Disappointed customer

I am purely disgusted in the bad customer service I received. I placed an order on the 1st of December for a takkie from Sportscene. On the 8th it said it was Despatched. Bare in mind I have been tracking my order daily as before when I did an online purchase they were very efficient so I did not expect this in the slightest. I only received my order today which is after two weeks. Aside from it being late what ****ed me off even more, I receive the takkie only to find the one takkie is discolored, the sole dirty, the inner sole looked worn out and the laces are dirty too. It looks as if it was a display takkie. This then means that hundreds of other people had probably fit it on walked around in the store with it. Who knows if those people wore The box it came in was also crushed so clearly no effort or professionalism was put into my order. This is pathetic, aside from having my order late, a shoe that is clearly worn, the guy who delivers my takkie does not follow Covid protocols. My husband opens the door only for him to come directly almost in his face asking him to sign, no 1m distance. This is unacceptable. I have sent an email to your customer service and online departments. Let's see how long it takes for a response. I refuse to accept such bad service.