Disappointed client

I made an online shopping order on the 27th June 2018 order # *** ********** and i made a payment same day via eft and when i called to confirm if the payment was received i was told no the payment was not reflecting, and I emailed the proof of payment to ********** and to bianca who is a team leader at tfg and never received any feedback and i have been calling with info, When i called on the 2nd July to my surprise my order was cancelled due to stock not available which i fail to understand because someone who ordered after me is waiting for her order to be delivered and i made it clear to them when i called that i do not want a refund i want the items that i payed for to be delivered , I paid for my order to be delivered not to be refunded and normally if the item is not available it would normally show that the items are not available all i want from them is my boot and my 3 gowns that i paid for i do not want their refund.