JR
Jade-Lee Rhodes

1 reviews | Active since May 2020

17 Dec 2020, 14:51

Disappointed

I made a online purchase on the 12th December 2020 at 13:30pm for a Jordan retro 11. The money was immediately deducted from my TFG account, I received an email from TFG ,Confirming my order. Confirmation of payment, However on Wednesday the 16th December 2020 I received a email from TFG stating that they have been unable to source the product purchased and my order has been cancelled. I then gave their head office a call this morning 17th December 2020 asking why my order was cancelled as upon purchase all sizes were available to purchase. I was given a lame excuse saying that the 'Warehouse never had stock' and that the product was oversold, how is this my problem??Who's problem is this ??I'm now sitting in a predicament as the sneaker purchased was for my son to wear on Christmas day, I even purchased a tshirt to match, I'm extremely disappointment in TFG's Online service and would not recommend it to anyone!!! THIS WAS SERIOUSLY A LOW BLOW!!!

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Replies (1)
TFG
TFG's reply17 Dec 2020, 15:52
Official
Dear Jade-Lee  Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team