ES
Ernestine S
1 reviews | Active since Aug 2023
07 Aug 2023, 19:57
Disappointed!
In 2013 I opened an account with Foschini and closed it a few years later because of their bad service. I realised that a big balance is reflecting on my Credit score, which I have never been notified of. No contact has been made with me regarding this matter in any way. I went into the store to clear the matter. The lady who assisted me said it may be a “back lock” because of Covid and that they will try to clear the matter. Up until today I have heard nothing from TFG or Foschini all I keep seeing is an ugly balance in my credit score. I am VERY disappointed.
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TFG's replyOfficial
08 Aug 2023, 08:39Hello Ernestine
Thank you for reaching out to us. We're sorry to hear that you had a less than satisfactory experience with our service. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We will investigate the matter and resolve it as quickly as possible. We appreciate your patience as we work to address the issue and will keep you updated on our progress.
You will receive a reference number via SMS shortly. Please don't hesitate to contact us if you have any further concerns.
TFG Customer Support Team
Thank you for reaching out to us. We're sorry to hear that you had a less than satisfactory experience with our service. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We will investigate the matter and resolve it as quickly as possible. We appreciate your patience as we work to address the issue and will keep you updated on our progress.
You will receive a reference number via SMS shortly. Please don't hesitate to contact us if you have any further concerns.
TFG Customer Support Team
TFG's reply08 Aug 2023, 08:39
Official
Hello Ernestine
Thank you for reaching out to us. We're sorry to hear that you had a less than satisfactory experience with our service. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We will investigate the matter and resolve it as quickly as possible. We appreciate your patience as we work to address the issue and will keep you updated on our progress.
You will receive a reference number via SMS shortly. Please don't hesitate to contact us if you have any further concerns.
TFG Customer Support Team
Thank you for reaching out to us. We're sorry to hear that you had a less than satisfactory experience with our service. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We will investigate the matter and resolve it as quickly as possible. We appreciate your patience as we work to address the issue and will keep you updated on our progress.
You will receive a reference number via SMS shortly. Please don't hesitate to contact us if you have any further concerns.
TFG Customer Support Team