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athalia L

1 reviews | Active since Dec 2019

02 Dec 2019, 12:54

Disappointed and unhappy customer

Good day As a first time tfg online shopper, I placed 2 orders on the 28th. On the 29th I called the online service to verify my order as payment did not want to submit, they fixed it and I specifically asked will I receive my items and they confirmed that it is on hold. To my surprise on the 30th I receive a mail to inform me that one of my orders has been canceled and again another mail on the 01st with another order canceled due to damage or stock availability . I called the online services on the 02cnd and the reason for cancelation was due to over sold. This is not a good reason to just cancel orders, as a company you should have the right resources and ensure that you give 100% customer fulfillment. I feel you are not truthful on ur online stock availability as there should not have been any problems with me receiving what I have ordered, provision should be in place for online orders. So now I have waisted my time to have browsed your promising online website and lost out on what I thought was my My Black Friday bargain savings, if I knew that this was going to happen then I would have rather gone and stand In a long queue, at least I would have had my items. The only way I will ever trust your online shopping website is if you honor my orders as I am positive the stock can be sourced from stores or suggest alternatives. There should be a data base for orders that could not be honored for when stock becomes available. A MERE SORRY IS NOT A SOLUTION! !!!

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Replies (1)
TFG
TFG's reply02 Dec 2019, 15:23
Official
Dear Athalia Louis

Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.

This matter will be addressed with the highest priority.  

Correspondence number for this query will be emailed to you shortly.    

Kind Regards 
TFG Customer Support Team