1 reviews | Active since Dec 2019
Disappointed and unhappy customer
Good day As a first time tfg online shopper, I placed 2 orders on the 28th. On the 29th I called the online service to verify my order as payment did not want to submit, they fixed it and I specifically asked will I receive my items and they confirmed that it is on hold. To my surprise on the 30th I receive a mail to inform me that one of my orders has been canceled and again another mail on the 01st with another order canceled due to damage or stock availability . I called the online services on the 02cnd and the reason for cancelation was due to over sold. This is not a good reason to just cancel orders, as a company you should have the right resources and ensure that you give 100% customer fulfillment. I feel you are not truthful on ur online stock availability as there should not have been any problems with me receiving what I have ordered, provision should be in place for online orders. So now I have waisted my time to have browsed your promising online website and lost out on what I thought was my My Black Friday bargain savings, if I knew that this was going to happen then I would have rather gone and stand In a long queue, at least I would have had my items. The only way I will ever trust your online shopping website is if you honor my orders as I am positive the stock can be sourced from stores or suggest alternatives. There should be a data base for orders that could not be honored for when stock becomes available. A MERE SORRY IS NOT A SOLUTION! !!!
