Disappointed

I am very particular with customer service, I think it's time i stop shopping online with TFG as there are always issues with my orders,on the 01Dec2020 i placed and paid for a order and the following have been noted. 1-bought a denim belted skirt(younger girls) and i was sent a navy belted skirt, English isn't my first language however the little knowledge i have there is a huge difference between 'denim' and 'navy', can someone explain what happened here as bought product description on the invoice matches what i bought until i get an item with a different tag 2-Parcel *** has been with courier since the 10th to date not received, why yet upon order completion the delivery time frame has long lapsed and it was between 3 to 5 working days, Never make promises that cannot be kept as it causes unnecessary frustrations to one as a customer.I need urgent answers as i am very dissatisfied with such service.