Disappointed

Hi my name is Thando and I'm disappointed with the service I've recieved from foschini online on the 24 September I placed a few orders from them. Got my orders on different days mind you I had to travel an hour to collect my orders I've been waiting for some bags and been receiving emails and SMS saying I should go collect would go there and be told there is nothing. 2 weeks ago called and was told there is nothing was told that I was given my bags I then called my cousin whom I bought Jean's for to tell me exactly what she recieved since the parcels went straight to her because they were her present I only took the purses she told me the items she recieved and to my surprised she recieved a jean a dress that I didnt order of which she has worn already thinking its hers I mean its over 2 months and no one has picked that one up I then called the online shopping people sent numerous emails asking for a way forward as I need my bags and i have paid for them today is the 9th of November and I still dnt have my bag is it ok that someone out there isn't doing there job and we have to suffer and move on as nothing has happened