Disappointed

Hi total sports I don't know who this concerns but I actually have a complaint and I'm still upset about if even though it took place last year December I actually didnt think about complaining till I saw this online add on Facebook now I ordered 2 junior Nike tracksuits online as non of the stores had the stock when I contacted them for it the online then took my credit then after a 7 days when I went to check up on the order it still haven't been sent ok I then asked an associate in the store to check my balance because that same day of doing the online purchase I went to check and my credit was taken she then checked and it was reversed back on to my account I was upset because there was no communication and I already paid the money on my account where I could've checked by an other store but thought total sports would be more reliable I then re ordered it as it was still a week before Christmas 2 days before Christmas I then went to check up on my order again and same thing happened I felt like bursting but because I needed it for Christmas had to rush to other stores to look for other clothing still very upset till today on ur service I just feel like closing my account now because I actually opened it that month to shop conveniently online disappointed ☹️