Disappearing voucher credit

My daughter received a voucher for TFG for Christmas and was so excited to spend it. We went to Kenilworth Centre and she spent the first part at The Fix with no problems. We then went to Sportscene and she took 2 items proceeded to pay with the voucher and in turn got told there was no credit on the voucher. We queried it with the woman in the store showed the proof from the the receipt from the fix showing there was R300 credit left and this woman did not even begin to wana understand. Her response we must go back to the fix and sort it out there. I again told the woman that the fix is showing the credit available on the receipt so the problem lies at sportscene. After no joy we went back to the fix. Maxine has been going above and beyond trying to fix this but it appears the call centre of TFG works just like sportscene. Apparently the gift card department leaves early doesnt respond to mails and we just get no response. This happened yesterday Thursday the 28th of December a normal working day. Today another normal working day the department is still not able to help and left 12:30. My daughter has to hope the items she really wanted is still in the store I have to drive up and down and TFG has made this my problem. How does one get this resolved when no one bothers to respond. Maybe if I go as high up as possible someone might actually help my daughter with this.

Disgusting service from the headoffice and sportscene but thank goodness for Maxine at the fix for keeping me sane at this point.

Apparently I now have to wait till tuesday and hope for the best and hope the staff works on that day at the gift card department.