Different information from TFG INSURANCE and service from store

On Monday the 17/10/2022, my cellphone claim was approved as early as 10 a.m and was told to visit any TFG Store to collect the device. I visited the TFG Store today the 19/10/2022 @ 15:40, I produced the claim ref no#, a call was made by the gentleman in the store, I was then told that I was only going getting the device after 48 hrs, that was a different version from what I was told on Monday morning. So a claim that was approved on Monday morning, would only be available on the system on Thursday or Friday which is a huge inconvinience on my side.