Deplorable customer service

I brought a gift card at @home Hyde Park on 29 April and other items cash. The recipient of the gift card lost it and I called the store and they advised me that if a gift card is lost it cannot be re-issued. I informed them that this is not true and called your call centre and the agent confirmed that it can be re-issued and I should go to the store so that they track the transaction ID and they know what to do. I went to your store on Friday, 27 May and this was done. The staff assisting me Phindi said that she will email the card division on Tuesday, 30 May and I was informed today (3 June) that the feedback was that it can’t be re-issued unless I provide a receipt. Which I don’t have.

This is honest deplorable service as I provided the exactly amount that was spent and the additional goods that were brought. It was also traced to my TGF card so I do not understand why it can’t be re-issued as I reported it as lost and as per your policy it can be re-issued.

I am honestly tired of this and just want my money back.