1 reviews | Active since Sept 2012
Delivery Nightmare
I have an order that should have been delivered on 17 December 2021. I have received partial delivery of the order, the remaining items are proving to be a nightmare to have them delivered. I was initially told the order is awaiting pick-up by their courier.
I've called online shopping support multiple times for assistance, I have not received any satisfactory help, everyone keeps telling me something different. Their customer service is unable to assist as they do not have access to online shopping information, WHAT NONSENSE!! No one is picking up the phone at their distribution center.
This is an inconvenience for me as the items are required today and the only reason I ordered these items from @Home and selected the delivery option was the promised delivery date of the 17th.
This level of customer service is unacceptable for such a reputable company.
I'm still being sent from pillar to post.
Your lack of communication is frustrating, why do I have to call constantly in order to get any feedback?
My items still haven't arrived, no one can give me an estimated delivery date. I am sitting with 2 chairs at home that I can't use because I'm starting to doubt if you will honor my order.
Can someone advise when I will be receiving my outstanding items?
Regards,
Ncedile
I'm still being sent from pillar to post.
Your lack of communication is frustrating, why do I have to call constantly in order to get any feedback?
My items still haven't arrived, no one can give me an estimated delivery date. I am sitting with 2 chairs at home that I can't use because I'm starting to doubt if you will honor my order.
Can someone advise when I will be receiving my outstanding items?
Regards,
Ncedile