Delayed Refund Complaint – Jet Trade Route - 6 months

I am highly disappointed with the poor service received from Jet at Trade Route regarding my refund.

In December, I purchased a pair of shoes from the store and later returned them. I was advised that my refund would reflect in my account within 7 working days. However, until today, I have still not received my money.

I followed up with the store, and they requested my bank account confirmation, which I provided. A complaint was then logged, and I later received feedback stating that the issue was supposedly with my bank and not Jet.

I contacted my bank, and they confirmed that the uncleared amount had already been uplifted. I then went back to Jet and informed them accordingly, expecting the refund to finally be processed. Unfortunately, till today there has been no refund and no proper resolution.

This matter has dragged on for far too long, and I am frustrated by the lack of accountability and assistance. I would appreciate urgent intervention and immediate processing of my refund.