Delayed claim in time of bereavement

<p>Im writing this review on behalf of my grandfather. He submitted a claim with regards to a pay out on a policy on my deceased grandmothers account. Initially the store assistant did not explain to him all the documentation needed he had to return to the store numerous times, I then emailed all documentation needed on Monday 22nd May then they called to notify the documents were blur we then faxed it away the tuesday 23rd @10:05am successfully. After that we received no notification from them on Monday 29th i called whereby we had to verify all the details again this time round we were told the claim would take 72 hours to assess and another 48 hours to receive payment after the documentation was submitted long ago. This is unacceptable in a time of bereavement.</p>