Defective laptop and poor customer service TFG HI ONLINE

Item: TFG
Rating: 1
Author: Priveshnee M

Absolutely disgusting service from TFG Hi Online! Purchased a laptop online and it refused to switch on the next day! Phoned the HI Online store at Gateway and the lady who answered the call refused told me she can't assist as she was just a sales consultant. Phoned online customer service, held on for over 30mins and I was phoning from a cellphone only to be told I can't return it and need to go in the store. Get to the Pavillion store and am told I can't return it as system won't allow it. In fact the store itself had a problem getting hold of anyone to assist them. I am absolutely disgusted with the product and service received. Not only does TFG sell defective electronics there is no afterservice! DO NOT SUPPORT Them! You will only be left with a bad after taste in your mouth!

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Replies (1)

TFG's replyOfficial

27 Oct 2022, 12:07

Good day Priveshnee

Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.

We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.

This matter will be addressed with the highest priority, your reference number will be sent to you shortly.

Warm regards

TFG Customer Support Team

TFG's reply27 Oct 2022, 12:07

Official

Good day Priveshnee

Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.

This matter will be addressed with the highest priority, your reference number will be sent to you shortly.

Warm regards

TFG Customer Support Team