PR
Pariksha R
1 reviews | Active since Dec 2021
17 Dec 2021, 13:50
Defected & missing Goods - no resolution
25 Nov : Order placed online for 12 pairs of earrings and 2 jewelry boxes. 3 Dec : 12 earrings delivered all were either bent or completely broken - and no jewelry boxes were received.
Today is the 17 Dec - and i started conversations with Foschini since the 5 Dec to resolve - no proper resolution has been given and when i call the call center they say they will escalate? They have been passing the issue on from one department to the next for the past 2 weeks with no solution.
Christmas is next week - and these were gifts - absolutely terrible customer service and no urgency what so ever to resolve the matter.
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TFG's replyOfficial
17 Dec 2021, 15:15Good day Pariksha We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
Best regards,
TFG's reply17 Dec 2021, 15:15
Official
Good day Pariksha We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
Best regards,