Default colour coding on item.

Good day, I placed an order for a Charcoal coloured NIKE HERITAGE BACKPACK For R349 It was delivered to TFG MARKHAM SHELLEY BEACH SHOP 85 SHELLEY CENTRE. My husband picked it up on the 9th of September 2019. Upon viewing it. It was Navy Blue. The order number was P*** Even the tag on the item itself said charcoal, but the item was Navy Blue in colour. My husband returned the item immediately for it was not what we ordered. I emailed your online service's yesterday asking how is this possible?, (making them aware of the default), as well as, how to order the exact item we wanted. If I reorder it. I presume another navy blue bag will show up. The response from your "online team" was as follows,

Good Day

Thank you for your email

Please be advised as per our system this purchase has been returned to a store?

Kind regards

TFG Online Shopping Team TFG Financial Services

Extremely professional and helpful.?

Seeig that they do not understand my simple questions, I have had to resort to requesting help from yourselves, The Customer Service Team on this site.

I often purchase from your online site and it makes life so much simpler. Could you please help resolve this matter. My husband really wants his Charcoal coloured NIKE HERITAGE BACKPACK as soon as possible. Would it be possible to forward it to our local branch, where we could purchase it?

Many thanks. Rona (Note: I Can't take calls during office hours)