DEFAULT BY TFG DUE TO CLUB MAGAZINE!

My husband made a final payment at Markhams in TygerValley on 18th July 2017. He went into the store to close the account because he was told that is the only way to close an account.

Over a year later (in 2018), he was called by TFG to inform him that he owed them an amount of over R700 because their was still a magazine being charged for on his profile. They couldnt explain how this was possible since he closed the account in 2017. Also why did it take them over a year to call him for a payment. They are quick to call when payment date is approaching, whether you are in arrears or not! Courtesy calls they call it!

He spoke to numerous people at the time and they would all do the same thing. They would promise to request a reversal of the amounts which in the end was never done. After more than 6 months of this back and forth, he decided against his will to pay the outstanding amount of R471 which they failed to reverse, on March 7th 2019, while on vacation. He needed to buy a cellphone in May 2019, but Vodacom advised him at the store that his application was declined due to a default on his name by TFG. This was the first time in all his life of having credit that he was declined. He has over the years had a pristine credit rating and record and you have now damaged this. He contacted TFG customer services again on the 14th May 2019, where he was told again that the lady will apply for the negative credit rating to be removed. Once again this was not true since he called again today, and no action has been taken. He is still blacklisted and begging you to please do your job! Please clear his name asap as he never owed you in the first place and now you are making his life hell. I will write another letter to Consumer Watch and the Press. I’m sure that there are hundreds of people going through the same thing on a daily basis. TFG and companies like it are exploiting their customers by charging them for a so-called magazine not worthy of the name and then running these costs in the background. This is why it is so difficult for them to close accounts or cancel these costs as it is most probably really well hidden.

You are *****s and need to be exposed! Enough it enough!