**************** and Misleading Information!
<p>I am writing this to you express my disappointment with your pricing and service.</p> <p> </p> <p>My first interaction with you hi-online brand was today, Friday, December 23, 2016. I purchased a Huawei P9 Lite from your Gateway store. While I was pleased with the service at the store where the salesperson assured me that you were the best priced, I am disappointed to have discovered that the same phone is R600 cheaper on takealot.com. This is a significant price difference, I could’ve purchased a case a tempered glass with that money.</p> <p> </p> <p>Secondly I purchased the handset as a replacement and I paid cash. I was not told that it was a Vodacom branded cellphone. When the phone was first booted the stupid Vodacom splash animation came up but the salesperson assured me that it was only because I was starting it for the first time and as I would not be using a Vodacom SIM card I wouldn’t have to look at the stupid splash animation again. Lies! I’m stuck with this stupid thing now.</p> <p> </p> <p>I am very unhappy with my purchase. I won’t be using or recommending your over-priced brand again.</p>
Good day neelan-naidoo,
Thank you for your comment.
Your e-mail has sent to the Operations Department and a senior will be in contact with you soon.
We thank you for contacting us in this regard and assure you of our best service at all times.
Kind regards
The Customer Support Team
Good day neelan-naidoo,
Thank you for your comment.
Your e-mail has sent to the Operations Department and a senior will be in contact with you soon.
We thank you for contacting us in this regard and assure you of our best service at all times.
Kind regards
The Customer Support Team
