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Debbie B

1 reviews | Active since Oct 2012

25 Jun 2025, 08:48

DAYLIGHT *******

Pay my account receive email and sms stating account in ARREARS. GO TO STORE TO FOLLOW UP WHY PAYMENT DOES NOT REFLECT I GET TOLD SHOULD SHOW WITHIN 2 TO 3 DAYS B.....****. TFG NEEDS TO BE BOYCOTTED SERIOUSLY I AM FURIOUS ABOUT THE WAY WE AS CLIENTS GET TREATED. STATEMENT SAYS PHONECALLS CHARGES ETC ETC I HAVE NEVER EVEN SPOKEN TO AN AGENT REGARDING MY ACCOUNT WHEN REQUESTING A DETAILED ACCOUNT FROM TFG YOU RECEIVE EMAIL FROM THE MAKING ARRANGEMENT TO PAY YOUR ACCOUNT DEPT. EMAIL STATES FILL OUT A SURVEY ABSOLUTE JOKE I WAS GOING THROUGH ALL THE REVIEWS ON HELLO PETER. I PERSONALLY THINK OMBUDSMAN NEEDS TO BE ADDRESSED TOO MANY COMPLAINTS AND TILL NOW STILL NOT SORTED. TFG NEEDS EDUCATED STAFF NOT SURE IF STAFF ARE TRAINED TO BE IN THOSE VARIOUS DEPT OR EVEN HAVE THE EDUCATION BUT THIS IS DAYLIGHT ******* CHARGING FOR SUBSCRIPTIONS ETC ETC PHONECALLS NEVER RECEIVED

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