RM
RosaM M

1 reviews | Active since Mar 2009

27 Feb 2017, 21:50

Data not working

<p>7days ago. 20th of Feb. I had a call. I registered for this discounted data contract that sounded so good to be true. </p> <p>On Friday the 24th this was activated and I started making calls to my service provider whom is MTN to ask them why can I not have this data working since I see I got data. Coverage is on point with 3G & H+ here and there. I was advised to call TFG to sort this out. I wasted money on airtime to make calls. Even on Saturday I called TFG, 808, 809, back to TFG to fix this. A lady promised to get back to me within 48hrs. It is Monday night at 21h46 and I still don't have anyone contacting me. I am well aware of the 7days cooling period and I think I want out because if this data will not be usable on my phone and no1 can assist. I really don't need the stress. I need to be connected so that I can communicate at ease. </p> <p>Can someone get this sorted or cancel this plan? </p>

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Replies (1)
TFG
TFG's reply28 Feb 2017, 10:46
Official

Good day rosam,

Thank you for your comment.

We have escalated your concern to the O2O Department and a senior will revert shortly with feedback.

Thank you for contacting us regarding your experience.

Kind regards

The Customer Support Team

Best regards,