Data Breach

I was trying to do an application online and i was declined and they told me because of a prescribed account they cannot approve my application, then I spoke to Tiaan He was very helpful and tried to have this issue sorted he referred me to the new accounts that told me they cannot approve because of the 2 profiles I have, I requested for them to remove the old profile since it prescribed and gave them a letter of prescription clearly they in breach of that now, according to their data protection policy they should help me when I request for certain things to be deleted "YOUR CHOICES It is very important to us that you are aware of your rights when it comes to your personal information and we therefore need to inform you of the following options:  you may enquire what personal information about you we hold and process;  you may ask us to update, correct and/or delete your personal information;  you may unsubscribe from any of our direct marketing communication;  you may object to us processing your personal information. To update, correct, to delete or de-identify your information (where possible), please contact Customer Services on the telephone number below. Please also refer to TFG’s PAIA Manual for the process to request access to certain records which we my hold about you. When you opt-in to TFG marketing, you are opted-in to all of our lifestyle brands and channels. When you opt-out of a particular channel, you are opted-out of that particular channel for that brand. In order to opt-out of all TFG marketing (for all brands and channels), please contact Customer Services on the number below. Note: it could take up to 48 hours for your updated election to take effect.