Damaged items. I want it replaced please.

I am a very happy TFG supporter but I have not been happy with my customer service support for a damaged item that I have received. 2 items came in a separate parcel, which was damaged. I emailed and sent thru photos of the damaged goods and asked that the items please be replaced. They responded 3 days later saying product is unavailable and you will be refunded. To that I rep**** that the item is still available online and that I want the product I initially purchased.

That is what I asked for. That is still what I want. (They have not responded to my email)

Can I have a voucher for the costs of the items and delivery so I can repurchase it or can you please send it thru to me.

Items bought were facial masks. They had holes in them and the product leaked out.

With thanks Rona Sooklal Please do not call me, please email all responses due to not being able to take calls. Thank you