Daily telephonic harassment

Item: TFG
Rating: 1
Author: Marelize V

I need to have my number removed from your contact database ASAP! I'm being harassed on a daily basis by your contact centre looking for someone that is not me! I've requested that the number be removed on more than once occasion with either a reassurance that it will be removed or having the call dropped on me! To give you an indication on how annoying this is:

Tuesday 31 August: 4 calls Monday 30 August: 4 calls Friday 27 August: 2 calls Wednesday 25 August: 2 calls Tuesday 24 August: 8 calls

.....and the list goes on!

I've asked to speak to a supervisor or manager only to be told that calls can't be transferred - seriously?! I don't need someone to investigate my complaint - all I need is for my number to be removed ASAP!

Helpful (0)

Replies (1)

TFG's replyOfficial

31 Aug 2021, 20:19

Dear Marelize Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team

TFG's reply31 Aug 2021, 20:19

Official