HL
Hannelie Lakey-damons
1 reviews | Active since Jun 2020
04 Aug 2021, 12:44
Customer service/policy sucks
Well never had a problem with you but this ....I bought an XL adiddas tracksuit.the top was right but he pants is way to big.Well Totalsport Westcoast mall was no help to me,saying that they can't give me a smaller pants as than they can't sell the tracksuit like that,okay.ask if we can buy then the pants separately, no we can't do that.Now here is my problem I feel I'm being Discriminate against because of my bodysize ,everyone can't look like models,and have the ideal bodytipe!!!There are many tops and pants selling separately, what about just selling another separate. I'm a paying customer!! Your customer service/policy sucks.
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TFG's replyOfficial
05 Aug 2021, 07:08Dear Hannelie Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply05 Aug 2021, 07:08
Official
Dear Hannelie Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team