Customer service sucks!

I have been trying for the past 2 months to cancel my magazines with the TFG. I followed the correct procedure by going into the store (Kenilworth Centre) and filling out the form. On both occasions the sales ladies faxed the forms, but I was still being billed for the "Balance life", My kitchen and Platinum club magazines. I then went in a second time and after faxing the sales lady contacted customer services to check if they received the cancellation form. She was told that it has been received and that it was cancelled with immediate effect. That was on the 15th October 2018. I now see that im still being billed for these magazines after I was told that it has been cancelled. I even emailed costumer services but they didnt even bother to respond. The worst part is that I haven't even been receiving the Balance Life and My Kitchen books! I'm so upset with the services and will definitely be closing my account with Foshini as this is the only way I will be able to cancel the magazines. Melanie