1 reviews | Active since Jun 2015
Customer Service Level well below par
In Nov / Dec 2019 my debit order details mysteriously vanished from my TFG system profile, needless to say my debit orders wasn't collected and I ended up paying my account via EFT, from December - after I called TFG to ascertain why I wasnt debited. TFG updated my profile internally in FEBRUARY 2020 and, thanked me for servicing my account religiously and alerting them, by listing me as in arrears in Jan 2021. TFG has acknowledged the error and commited to submitting and update to the credit bureaus, which is yet to happen. I've spent so much time and energy on this query by calling and asking for updates - to no avail. There is no sense of accountability and ownership by TFG. I've been told it's been allocated to a manager- then that a manager has assigned it to an agent and, now dead silence - I need my credit record updated as current for Jan 2021 asap!
I received the reference number, thank you. Gary called me the following day and confirmed he has submitted the update of the payment history to the credit bureau's however, it hasnt been cleared as yet.
If its been submitted more than 21 days ago, as communicated it would have been cleared by now
Please send me a letter confirming the account is up to date and the 30 days payment history in January was done in error - I'll will then raise a dispute on my end. If I could please have the letter by cob today it will be appreciated
Thank you
I received the reference number, thank you. Gary called me the following day and confirmed he has submitted the update of the payment history to the credit bureau's however, it hasnt been cleared as yet.
If its been submitted more than 21 days ago, as communicated it would have been cleared by now
Please send me a letter confirming the account is up to date and the 30 days payment history in January was done in error - I'll will then raise a dispute on my end. If I could please have the letter by cob today it will be appreciated
Thank you
This hasnt been resolved as yet- is Foschini not interested in customer complaints?
This hasnt been resolved as yet- is Foschini not interested in customer complaints?