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Thacks M

1 reviews | Active since Jul 2015

12 Jan 2021, 15:18

Customer Service: Badest

I made an online purchase on the 26 Dec 2021 while I was in free state for festive season and I was promised my parcel within 3 - 5 working days.

I know it was festive sean but after no getting any information from them on the 6th Jan 2021 i sent an email telling them I have moved from ts to GP and if possible to change the collection point to vaal mall. Then boom the 7th morning I got the SMS saying my parcel is ready for collection in fs phuthaditjhada.

i sent another email saying I have moved from fs to go on the 7th, asked again to change the collection point but it failed as the parcel was in fs already but they will arrange for me to be refunded.

then on the 12th Jan I got another SMS saying my parcel is ready for collection.

I no longer need the parcel, can I please be refunded as I wont be going to fs anytime soon.

0
Replies (3)
TFG
TFG's reply13 Jan 2021, 10:00
Official
Dear Thacks Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team 
TM
Thacks M's update21 Jan 2021, 22:29
Reviewer Update
i have asked to be refunded on the 6th and 12th Jan but till this date i havent been refunded.

i traced the parcel using the order number p***0 and it said the parcel was delivered of which its a total lie, can i please have my money back.
TM
Thacks M's update22 Jan 2021, 15:45
Reviewer Update
today i got a mail asking if the parcel was handed over to the courier while i have made it clear that the parcel was never collected. it seems as if the parcel have been lost or claimed on my behalf, please refund me i need my money.