Customer Service @ Head Office non existent

I have a six month instalment account with @ home/TFG group , basically it means i do not pay interest on items purchased .

During mid Covid 19 i have tried on many occasions to communicate with @Home/TFG group, below i summarise some of it...

I have contacted your company via email , have sent email from your own store’s(Cavendish) computer to your head office /accounts , have been to your stores on a few occasions regarding payment arrangements during Covid 19 and to date this has been your much delayed type of response 1. eventual sms to say its ok if i pay +-R 225. which i did , 2. then other sms to say my account is in arrears , 3. then debt collection calling me to threaten me about my credit record being affected but could not provide me with an email address of a Manager/department that could attend to my queries , 4. then another sms requesting payment of R226. , and later another requesting a much larger payment , etc. 5. also the fact that now they are charging for posts, petties , phone calls ( TFG lawyers in the making) 6. Glaringly obvious is your lack of attention to my initial request to defer payment as proposed by Government ( no email to confirm same request) I have proofs of correspondence and i am sure your company has it as well but it is conveniently ignored because you have established threats as a means of correspondence .

I have no regards for the Customer service received or shall i say lack of service .