**** customer service

This is the initial complaint sent to TGF online email address regarding an item which was cancelled after purchasing (paying) there for.

I ordered an item on the 25 June 2021, Only to see today that the item was cancelled? So what i am not able to understand is why did my purchase go through if the item was no instore and my payment was done immediately why do i have to wait up to 10 days to my cash back? ( reference number CS-342301)

I was then told a ****py response about stock availability and nothing in the warehouse and after a few back and off emails told i would receive a R100.00 voucher as compensation?? (Haven't received it). I was not happy about it as I would of been saving close to R1500 to round it off on item I purchased. I was then told it would be referred to the brand (Sporrtscene) and they would be in contact with me within 2 days emphasis on the face that they did not say working days. It is now 6 days later and i have still not received a courtesy call or any form of acknowledgement that my query has been received by them.