DB
David B
1 reviews | Active since Oct 2012
06 Apr 2017, 08:09
Customer Calls
<p>Please note that I do not want to be contacted outside of normal business hours for any reason. I received a call from a customer service consultant at 21h00 offering me insurance on my recent purchase. This is totally unacceptable. Your company should respect family and private times. Please note that going forward, I will not accept any calls from your company after hours. Please update your system and ensure that this does not happen again.</p> <p> </p>
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TFG's replyOfficial
06 Apr 2017, 11:25Good day David 1976,
Please accept our sincere apologies for any inconvenience and frustration caused.
We have escalated your comment to the Insurance Department and a senior will revert shortly with feedback.
Thank you for contacting us regarding your experience.
Kind regards
The Customer Support Team
Best regards,
TFG's reply06 Apr 2017, 11:25
Official
Good day David 1976,
Please accept our sincere apologies for any inconvenience and frustration caused.
We have escalated your comment to the Insurance Department and a senior will revert shortly with feedback.
Thank you for contacting us regarding your experience.
Kind regards
The Customer Support Team
Best regards,