***** Old Black Pensioners

Your treatment to pensioners is sad. You are so quick to debit people accounts and when we have a problem there are so many stories. My parents are pensioners and have religiously paid your insurance without fail and are now sitting with question marks and no assistance. My mother took out cell phone insurance with you and you come back with a lame unexplainable story about it being physically damaged and therefore you can't replace it. What is physical damage? Are you treating them like this because they are old black pensioners who know nothing? They have been sent from pillar to post. They call your call centre and they hang up on them. Do you call this service? You are quick to take premiums but you provide no service. And the nerve to continue taking premiums after you tell them they physically damaged their phone. How was it damaged by them? Where you present when they damaged it? Did you see the condition of the phone when they left the phone with the TFG staff? That phone was not damaged when it was brought to the store. It just had a problem with charging. So It is not our problem if the phone was mishandled by your staff when it was taken to MTN to go get checked if it can be repaired. I could not be bothered on how you fix this but my parents better get assistance as this will not be the end of this. You took their insurance money so replace their phone as per your original agreement. You advice our black old parents to take insurance just to cheat and **** them. Can someone call me and sort this mess out. You will no longer be dealing with my old parents. So I suggest you call me asap. IMEI: *** Policy number : IN*** ID: *** Name: Johannes Molefe Its a hi sense f10 phone.